Where each kind of message should go
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Messages about listings, removals, copyright and advertising all reach the same team but need different information to be actionable. This page says what to include, what gets handled quickly, what is outside what a directory can do, and which matters belong with official Hong Kong services instead.
Content reviewed
Reaching the team directly
Email, WhatsApp and Telegram all reach the same moderation and support team. Written channels are preferred for anything involving a removal, a rights claim or a dispute, because a request that arrives in writing carries its own record of what was asked and when — which is exactly what matters if the same matter comes up again months later.
What to put in the first message
One thing shortens the handling of almost every request: the exact page address of the listing, review or image concerned, pasted in full. After that, say plainly what you want to happen — removed, corrected, checked, listed — and give the smallest amount of detail that supports it. A message that opens with the address and the requested outcome is usually resolved in one exchange; a message that opens with background is usually resolved in three.
Requests that are handled here
- Taking down a listing, photograph or video at the request of the person depicted.
- Copyright and rights complaints, following the notice checklist .
- Correcting a factual error in a published listing.
- Removing or disputing a review, including one written about you.
- Reporting a listing that looks fraudulent, duplicated or impersonated.
- Advertiser and agency enquiries about being listed.
- Questions about what this site stores, and requests for correction under Hong Kong data-protection law.
Requests that are outside what a directory can do
Bookings, availability, rates and arrangements belong to the advertiser and are settled with them directly — nobody here can check whether a person is free tonight. Refunds for money paid to an advertiser cannot be recovered by the directory, which never held it. Contact details beyond what a listing publishes are not disclosed to anybody who asks. And no assessment of whether a particular person is safe to meet can honestly be given — the safety pages set out why at length, and the overview of how a listing gets published explains what moderation does and does not check.
Never send these in a message
Passwords, one-time codes, full payment-card details, banking credentials or identity documents. No legitimate request from this site will ever ask for them, and a request that does is the clearest evidence available that you are not talking to this site.
Telling a real channel from an imitation
The channels published on this page are the only ones that represent the directory. An account that approaches you first, claims to sell placement, demands payment to keep a listing up, or offers to remove a review for a fee is not connected to it, however convincing the profile picture. Verify by opening this page yourself rather than by trusting a link somebody sent you — the link is the part being faked.
Matters that belong with official services
Immediate danger, violence and crimes in progress go to 999, as the GovHK emergency guidance sets out. Suspected trafficking or coercion goes to the Hong Kong Police through the routes described here . Unresolved complaints about personal data are for the Privacy Commissioner. Each of those reaches people with powers a publisher does not have, and going through a directory first only adds delay.
Response, and what a reply is worth
Messages are read in the order they arrive, with safety reports and rights complaints taken first. A reply confirms what was done, not what was decided about anybody's character: removing material is a moderation decision made on the material, and it is neither a finding against an advertiser nor a judgement in favour of a complainant.